Only bats bought online for full price at truthbats.com or from an authorized dealer are covered by our 10-Day Warranty.
In the case of a warranty-eligible bat that breaks, the client is required to send an email to team@truthbats.monarchy.io to briefly explain the incident and attach pictures of the broken bat. The pictures need to clearly show the break so we’ll be able to review and authorize
the warranty request.
The bat should not have been used to hit anything else other than official leather baseballs, or show signs of being misused or intentionally treated badly.
A collapsed cup that does not affect the performance of the bat does not qualify for a broken bat replacement.
Chipped paint or minor blemishes do not qualify for a broken bat replacement.
A bat that has warped or cracked due to extreme heat or cold do not qualify for a broken bat replacement. Bats should be kept in controlled environment.
The warranty is only applied on the bat initially purchased. The replacement bat is not covered by the warranty.
Shipping charges for the replacement bat will be billed to the client (an e-invoice will be sent to the client’s email)
